From setup appointments to ongoing technical support — the MedAnalytica team is available to ensure you get the most from CRIS GOLD™.
Just received your CRIS GOLD™ device? Book a personal onboarding session with our team to get your device connected, software installed, and your first reading taken — all in one call.
Book Setup Appointment →Already set up and experiencing a technical issue? Contact our dedicated technical support line. We're available during business hours — or leave a message and we'll return your call as soon as possible.
Are you a clinic, group, or organization interested in HQP? Join our partner program to earn finders fees on HQP sales. We work with select companies and professional groups who share our mission.
Join Partner Program →Follow these four steps to get up and running on your new CRIS GOLD™ device. Book a setup appointment or contact support for hands-on assistance.
Unbox your CRIS GOLD™ device and identify all components — the sensor, Bluetooth adapter, cables, and accessories. Verify everything is present before proceeding.
Pair your CRIS GOLD™ device via Bluetooth, install the software, and configure your initial settings. Our support team can walk you through every step for both Mac and Windows.
Learn how to properly connect the wrist clamps to patients. Proper placement is essential for clean ECG signal capture and accurate results.
The final setup step — take your first CRIS GOLD™ reading from start to finish. Learn how to start a recording, monitor signal quality, and generate your first clinical report.
Updated training videos coming soon.
Contact support for setup assistance in the meantime.